At La Plume Nails, we strive to provide a smooth and reliable experience with every booking and purchase. Please read the following policy carefully.

1. Booking & Cancellation

Once a booking is confirmed and payment has been made, the booking is considered final and the amount paid is non-refundable.

We understand that plans can sometimes change. However, as each booking is reserved specifically for you, we are unable to offer refunds for cancellations, change of plans, personal reasons, or missed appointments.

By confirming your booking, you acknowledge and agree to these terms.

2. Refunds in Case of Major Technical Failure

A refund may be provided if a major technical failure or system-related issue occurs on La Plume Nails’ end and, as a result, we are unable to deliver the booked service or product.

Such cases will be reviewed and verified by our team before a refund is approved.

Minor technical issues, temporary interruptions, connectivity issues, or issues that do not prevent the service from being delivered will not automatically qualify for a refund.

3. Refund Process

If a refund is approved, it will be processed through the original payment method used for the booking or purchase.

The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

4. Cancellation by La Plume Nails

In the unlikely event that La Plume Nails needs to cancel a confirmed booking and we are unable to provide an alternative arrangement, the customer may be eligible for a refund of the amount paid.

5. Policy Acceptance

By completing a booking or making a payment, you confirm that you have read, understood, and agreed to this Refund & Cancellation Policy.

La Plume Nails reserves the right to review individual cases and make a final decision regarding refund eligibility based on the circumstances.

For any refund-related queries, please contact our customer support team through the contact details provided on our website.